Walking through the front door of the branch, users first meet a friendly looking robot that answers inquiries via voice recognition.
The 165 square metre ground floor outlet on Jiujiang Road in Huangpu district is equipped with several smart automated tellers capable of a range of services, including account opening, money transfer, foreign exchange, gold investment and the issue of wealth management products.

The bank says the new set up will be able to handle 90 percent of the cash and non-cash demands of traditional banking outlets.
A visitor experiences a home interior simulation through a virtual reality headset at China Construction Bank's unmanned branch in Shanghai on Wednesday. The bank recently launched a long-term home leasing business for retail customers.
First time visitors have their ID card scanned before gaining access. Customers are then offered a queue number by the robo-assistant. On subsequent visits, face recognition will be enough for the system to access customer information.

Quick response code points – those black bar codes, best known as QR codes – are available on screens for consumers to pay for products and services, or engage in small interactive augmented reality games to make the experience more of an occasion rather than just branch visit. A virtual reality machine is also available to showcase CCB's latest home rental offerings.